UnitedCaps Info

发表于 更新于 分类于 Waline：

AX2012

This issues and request will be under Business Level 2 Gwladys

Dynamic365

This issues and request will be under Business Level 2 Gwladys

Salesforce

In salesforce, when a contact is created without account, it’s considered as private contacts.
So only the owner can edit contact’s information.

IT Support

Snooze Ticket
The status need to be changed to pending ( It still effect on SLA but at least customer know the status )

KPI Measurement
Decision behind management

Escalation
Provide information & what did you done or provide analysis the root cause if know before submit to Infra Level 2

Asset Management
Forcast for replacement budget how many asset need to be replace | warranty check if the asset having issue ( decided to have a new unit or warranty claim )

  • PO number can be trace on the ERP system
  • for identify how many asset provided to user when they are departure

FastTrack
Need to take action for the moment for special sitaution, after action taken remove the ticket from fast track doesn’t mean close ticket, just put it back to normal process

On Call Schedule
Not for solving as priority, just need to communication with incident case and get the information
-- on leave applied - drop an email to Michael
-- public holiday malaysia - update on calender and inform Michael a week before

-- How to manage incident - if a big incident please stay clam get the important details
-- understand change calendar what is happend for the event going to

Portal platform information
Most of the platform can be found in bitwarden
kemp

kemp

kemp

kemp

kemp

kemp

Information

Datacenter 1 Bissen ( backup to AWS )
Datacenter 2 buterbourgs ( backup to AWS )
Datacenter 3 AWS (Backup) > download to on-preme such as NAS

  • bitwarden password manager platform introduction
  • Arc browser introduction
  • zoom channel introduction